We had a holiday booked with sykes holidays, due to the coronavirus they stopped answering the phone, they stopped answering e-mails and they stopped answering letters. We wrote to them to cancel the holiday in plenty of time, that letter went unanswered and they took our money on the debit card. We consider that under the circumstances they have stolen that money from us. This company appears to be a cowboy outfit and I would not recommend them to anyone. Someone eventually rang to say that the holiday could only be cancelled due to the coronavirus if the people in the party actually had coronavirus and that the insurance company would not consider it for cancellation for just government advice. We believe that to be an untrue statement. We are over the age of 70 and the other person is in care as she is mentally handicapped and the home will not now allow visitors in order to protect the resisents. People who are rebooking their holidays for another date/year are risking their money as the company may not be in business in the future as their customers are not happy and in most cases will never book with them again.