Terrible. I know times are hard because of the virus, but they sent us an e mail which was also copied in to another unknown person. We found this e mail rather confusing and sent them a polite reply on the same day, that was on 31/3/20. They have chosen not to reply. Their Social media page gives a partial insight into the frustration many customers are having with them. I say partial, because it appears they may be blocking or deleting messages put on their page. In short, they claim they are having an unprecedented amount of mail which they can't cope with. I'm not surprised if they are treating their customers in this way! I cant see them remaining in business. They only have themselves to blame.