We have used this company many times in the past but will never do so again after witnessing first hand the utter contempt they have for their customers. I've decided to cut my losses and cancel my holiday which was booked for June 20th as Sykes are being completely inflexible and not even offering the option of moving the date to a time when the Covid-19 situation has blown over. They say I can only attempt this 7 days before our holiday starts, but by this time they will have taken the full cost of the holiday from my bank account. So congratulations Sykes - you have successfully got hold of £180 of my money at a time of financial hardship and uncertainty. But at what long term cost? This short sighted treatment will cost many more 100s or even 1000s in the future as we refuse to have any further dealings with this dreadful company.