Terrible customer service. They have deteriorated enormously in the last couple of years. The booking got cancelled, not by me, for travelling on the 20th June. Waited for hours waiting to speak to advisers and sent loads of emails. Basically they are not interested and have no intention of making refunds. Lost deposit and had to cancel my credit card in the end as they still wanted me to pay the balance for a holiday I never cancelled. Their approach is clear - do not give refunds and keep the money and hope clients will book again in the future. Avoid.
4 years ago
Sykes Cottages has a
1.2
average rating
from
1,481
reviews
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