Sykes refused to refund £2344. They said we could rebook but only for this year. Who knows when lock down will end. Eventually had to threaten legal action against the cottage owner who was the one who refused the possibility of an alternative date next year. It has to be the cottage owner because that is who your contract is with. I had rebooked under duress for the last week in Oct, on Anglesey, for 3 generations with 3 young children. Totally unsuitable that time of year, but it was the only option or lose £2344. Duress is the legal term that fits my circumstances ie. take it or leave it. The contract is then void. A Sykes reviewer gave the name of Dean Dunham, consumer lawyer of the year for last three years. She had achieved a full refund through his website. You will get all you need from his website for free. It worked for me. A full refund. Others have followed suit. All you need is there.