To all Sykes customers who want a refund for a cancelled booking - look up DEAN DUNHAM SYKES REFUNDS to read free legal advice with Template letters to send to Sykes with the threat of legal action to recover your money and not be bullied into future bookings if you don’t want this. Note your contract is with the owners, Sykes act as agents but all the legal information you need is there on DEAN DUNHAM’s Twitter and Blog to get Sykes to repay your money- they are unscrupulous greedy and cowardly and it is only direct action following the procedures of letter before action, requests for refunds in reasonable timeframes and possibly court action which will get them to liaise with owners and get your money back to you if this is what you want.