If I could leave them 0 stars, I would. In these troubling and uncertain times, this greedy and immoral company are displaying a total disregard for their customers. We have paid thousands to go on a multi-family break this April which we are no longer allowed to attend due to the Covid-19 pandemic. The cottage can no longer provide the accommodation yet Sykes will not refund us or even answer our calls and/or emails. We have a pregnant lady, vulnerable adults and key workers within our group, where is their care, gratitude and compassion? Absolutely disgusted with their stance and would never ever book anything through them again despite previously being a loyal customer. They’ve just ignored email after email too!