Like others, I too am unable to receive a full refund. They are impossible to reach by telephone and they do not read my emails as evidence by receiving the same form letter after my response to their previous form letter. My holiday was booked for the first week of May and was cancelled by the owners of the property 5 weeks prior to the start date. Sykes is holding on to a booking and transaction fee for a total of $300+ stating I have a credit with them that can be used within the next 24 months. In the US - this would be illegal to take money for service or goods without delivering if contract was terminated by agent. If I could give zero stars I would.