I booked a flat in N Wales through their subsidiary, Menai Holidays. When I emailed them to ask about my booking, which cannot go ahead, they gave me two options. One was to cancel and lose my deposit and the other was to pay the full amount and go. I can’t go because of the situation. We booked a holiday in Greece and that company not only replied to us promptly but made a booking for the same time next year at the same cost. Why can’t Sykes do that? I will lose the £425 deposit and have no other option. I will NEVER use them again unless they change their business practice. I used to rate them highly - not any more.