In the 'Mirror Online' a Sykes spokesperson stated they had given thousands of refunds where property owners agreed to a refund. If you go onto the Trustpilot site there are numerous fake 5 star reviews, all delighted at the service and delighted to rebook. There was NOT one 5 star review from any of the thousands who got a refund. I went to the trouble of reading forty 5 star reviews and all were delighted to rebook. If you ask 40 genuine Sykes customers what they would prefer refund or rebook 40 would choose rebook. It's important such appalling conduct is reported to the CMA. They will take action if enough people complain.