My family and I booked Bay View cottage, Moelfre, Anglesey for my mothers 70th birthday for a week - it cost us £1,270. We have contacted Sykes who we booked it with, to request a refund and they are refusing to refund us due to Covid, stating that the owner has spent the money on the property and is not in a position to refund us. They are offering only a change of date, which is not suitable for us. My mother has had a kidney transplant so we cannot re-arrange until Covid has completely been eradicated. This is completely out of order not to refund our money during these unprecedented times. My family and I are now out of pocket, this is causing a considerable amount of stress for me, so I have no alternative but to take legal action against the property owner and Sykes as no-one is prepared to be reasonable or have the decency to refund our money. My advice to anyone thinking of booking this - don't - as if it has to be cancelled for any reason - you won't get your money back, and Sykes are not helpful.