I have been shocked by Sykes treatment of me. They wrote to me on 7th May and told me my holiday was going ahead and that financial penalties of at least the full deposit and up to the whole cost of the holiday would be payable if I cancelled. Then on 8th May they requested the money from my account. On 11th May in the morning the money cleared my account. That SAME afternoon the wrote to me again to inform me my holiday had been cancelled! Sykes suggested I booked the same cottage for 1 years’ time, with no offer of a refund. They would hold onto my money until then. Obviously, the same cottage for the same week would now cost an additional £136. I believe Sykes are actively trying to get customers to book as early as possible, knowing full well that the holidays will probably be cancelled. They offer a low deposit option, however as soon as you pay the low deposit you become liable for the full amount if you cancel. Also, when you pay for the holiday in full and they then cancel, you will not be offered a refund. Instead they will hold onto your money for over a year. Some companies seem to be using Covid-19 as an excuse to treat their customers badly, to take as much money as possible from them and to hold onto it for as long as possible. I hope we will remember those companies and individuals who rose to the challenge of COVID-19 and did all they could to help and serve one another. I also hope we will no longer use those companies that took advantage of the situation and treated people poorly.