Due to go on holiday on 11th April 2020, had to fight long and hard for a refund (which was partial). Told they will give us a credit on our Sykes account for the remainder they owe us (saying it's their commission payment). Refused this numerous of times and requested all monies to be refunded. Again sent numerous emails, ignoring these completely. Refused to give owners details to us, yet kept telling us our contract was with the owner. This company change the rules to suit themselves. A commission payment is for goods/services provided, yet they haven't provided this, so this money should be refunded to us. I would strongly advise against using Sykes to book through!