As a property owner I can tell you Sykes Cottages are just as unfeeling and indifferent to us owners. I have just posted on Trustpilot a dreadful experience when my property in Keswick flooded in 2005. A while ago admittedly but it would indicate they have a long history of poor customer relations. I had to pay commission on cancelled bookings and even an excess when bookings were reassigned to more expensive properties. Sykes demanded all sorts of proof and are trying to get Trustpilot to remove it. I hasten to add my posting is one of many, take a look. I am suspicious of some of the 5 stair postings, again, take a look.