We had a holiday booked in for the end of May, we had paid in full for our holiday, unfortunately as both myself and my partner are key workers we are unable to rebook another date, and have only received a partial refund, despite having requested a full refund. We have sent several emails and they only reply on rare occasions a good few days later. It seems that the amount they will not refund to us, is their commission, however on their latest email to us stated that it's the owners reasonable costs/charges(how they feel almost £200 is reasonable when we haven't even stepped foot in the property is beyond me!). I would absolutely advise everyone to stay well away from this sham company. Even 1 star is too much for these criminals.