My wife and I had the unfortunate experience of booking a holiday with Sykes to celebrate a very special family event. Like so many others of their we are totally dumbfounded by their handling of the situation. They effectively cancelled our booking by telling us not to travel to our accommodation on the date booked but still expected FULL PAYMENT before they would consider a refund? We paid the low deposit of £20 and bought their holiday insurance (which is totally worthless) but that is all they will be getting. Fortunately we had time to cancel our card so they were unable to fleece us any further. We are now receiving the obligitry threatening e-mails but are determined to stay strong and fight them at every turn. We did seek advice and were told told categorically NOT TO PAY ANOTHER PENNY. Basically what they are trying to do is tantamount to extortion and in the current climate of Covid 19 abhorrent and immoral in the extreme. By the way do not believe any of the five star reviews on Trustpilot as this website is only a mouthpiece for this rogue company.