Booked with Dream Cottages a sub company of Sykes. Paid £380 deposit in December for Fisherman’s Steps West Bay. Due to go 4th July but tried to contact The company several times by email as I was taking 89 year old mother with COPD And she needs to stay home where we are looking after her. I would have booked for next year if they had agreed but could get no reply. I even offered the deposit to be held against a future date but no reply. Cancelled yesterday as the balance would have been due today. Have written requesting refund but given the track record suspect they will not reply. They have lost a customer for sure. I wonder what the flat owner thinks of the way they act on their behalf. So have lost £380 at this time. Appalling. I know of other companies who have been far more customer friendly. No telephone number available for them.