I too have been subjected to "Shady Sykes" after having booked to go on 15th May, I was given the choice of-: change booking dates (my circumstances wouldn't allow that) or cancel by paying the balance of the deposit (£157 on top of the £20). If I didn't, they were taking the full amount of £470 by 3rd April. My credit card company said I had to pay, as at the time of booking, I had agreed to Shady Sykes' terms and conditions. I have now joined a Facebook group, dedicated to those members being fleeced by that company. It is fantastic. A prominent lawyer, Dean Durham, has offered his services, and issued templates of letters to send, along with other advices. The group is called COVID-19 SYKES COTTAGES. Lots of people, through perseverance, have had their money back. I'm not giving up, even though my loss is much less than some. Good luck everyone- and bad luck Shady Sykes!