We had a booking in June but had to cancel because of the financial implications of the Coronavirus. This was done on March 18th and an acknowledgment was received confirming this shortly after. However despite this a whopping £582 was taken out of my account last month. This has caused a lot of financial hardship and stress at a time when I least needed it. Your company has been very uncompromising stating that only bookings made up until May 31st could be refunded. WHY? And why did you go ahead and debit my account after canceling the booking three months before and why won't you refund my money? We tried to have this money refunded and my sister (who the booking was made under) was coerced into taking another one-a whole year away. She is elderly and vulnerable and unable to stand up to the hard sell tactics of your agents. We now have a holiday we didn't want nor could afford but have been charged for regardless. This is booked over a year from now and no one knows what the situation will be like then. Your actions have been shamefu, selfishl and insensitive to say the least. Please refund the money wrongly taken from my credit card with immediate effect. Anyone reading this please take note of the kind of company they are.