Booked for a cottage in Wales. With coronavirus we wanted to rebook, and tried for a month to do this. Many, many emails later and we were no further forward having had no meaningful response from anyone. We were left with the options of losing our deposit of 260 pounds or paying the full 700 pounds with no guarantee that they would rebook it for us, or that we'd be obliged to take the holiday with the current lockdown restriction in Walesl, or we'd just lose our money. We ended up cancelling and losing the deposit; could risk losing 700 odd and have no holiday. The worst customer service and holiday company experience I've ever had. Please avoid this company like the plague.