Worse Travel Agency Ever!! The Owners of the cottage 'Blue Sky Cottages aurae nairn Scotland' are just as bad!! Sykes should not be allowed to operate. This was the first time we have ever used them and will most definitely be the last! People who book with this company might aswell go and get your money and throw it straight into a fire and watch it burn, because booking with Sykes is exactly that! Seriously avoid this company, once they have your money, you will get no more customer service from them, no response from them and simply NOWHERE with them. They have £1575 of OUR hardworking money that we stupidly handed over to them and won't give us it back. They cancelled our holiday due to the Covid-19, which we completely understood but then only offered us a change in date. As we were going away with all the family to celebrate 3 special birthdays, we could not unfortunately get the same time off again. Sykes never returned any of our phone calls or emails over the last 2 months once they learned that we wanted a refund and not a change in date! Sykes told us that it would be down to the owner of the cottage if they wanted to refund us and told us to phone them. My husband phoned the owner Simon and was very abruptly spoken to and was told he had no right contacting him. When my husband explained Sykes had told him to , he said to my husband he was lying! He then said that he was busy and he would phone my husband back when he is ready! We have yet to receive that phone call and as our holiday has now passed, we aren't expecting to hear from either Simon or Sykes. So if anyone out there is thinking of booking through Sykes or the cottage we had booked which was 'Blue Sky Cottages aurae nairn Scotland ' seriously DON'T! Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Follow us on Legal Privacy Policy Terms & Conditions User Guidelines System status © 2020 Trustpilot A/S. All rights reserved.