TERRIBLE!!! Do not use this company to book your future holidays. I was booked to stay in a cottage in Wales for next week (5 June). The Welsh government announced weeks ago that all holiday lets must remain closed until 26 Sept (to be reviewed every 3 weeks). I constantly emailed Sykes containing links from the Welsh Govt and the Welsh Police to this effect (instructing me that I would be fined and sent back home if I tried to cross the border) and they responded with either generic replies saying they do not issue refunds or they ignored me. Call centre is closed. I tried to leave a comment on their Facebook page and they blocked me! Very unprofessional. They still took my payments from my bank account knowing that they could not supply me with my holiday. As a last resort I got my bank involved and managed to get a full refund using chargeback. If you dare to come after me for MY money Sykes I will take the matter to court! DO NOT USE THIS COMPANY