I was first put off Sykes when I booked a cottage that was considerably smaller than the pictures led me to believe. I have used them since, unwittingly, when I have booked through a company that has become part of their group. One such occasion, I had paid in full but received a further charge from Sykes. On this occasion, the property owner contacted me to check I had not paid the additional charge, telling me she was withdrawing her property from them because of such instances. What I have seen them doing to their customers during the Covid 19 lock down has only served to reaffirm my dislike of Sykes. I have watched people, already stressed because of the virus, fighting to retrieve their money from bookings that Sykes has consistently avoided to say have been cancelled. The only thing I can say for them is that they are consistent - consistently undeserving of customers in the future.