Sykes merit no star at all! Sykes Holiday Cottages is a despicable business. I will never book ever again with them and never ever recommend them to my friends and family. I paid a deposit in good faith in January for a holiday in Wales in June. On March 23rd 2020, the UK went in lockdown because of COVID-19. As the weeks went on, it became obvious I would not be able to go to Wales for a holiday in June or for many months. I cancelled because I DID NOT TRUST Sykes Holiday Cottages. I did not want this dishonest company to have more of my money. I have written many emails explaining the contract was frustrated because of the lockdown and that I wanted a FULL REFUND. I got automated replies which did not answer my questions/problem. Recently, I have been offered a ridiculous amount of money as a refund and the rest as a voucher as a gesture of goodwill. It's MY money! I want it all back! I have contacted the Competition and Markets Authority which stipulates that "Consumer law requires that a full refund is offered if a business has cancelled a contract without providing any of the promised goods or services. This includes if no service is provided because of restrictions during the current lockdown or if a consumer cancels because of the restrictions." As a summary, an honest company refunds in FULL their customers. Sykes fails to do that simple honest gesture. The money paid is the customer's and Sykes did not provide a service because of the pandemic but pocketed the money. Despicable behaviour!