I had my holiday in Wales cancelled by the owner, they deliberately kept quiet not realising that I knew, hoping I would pay the balance so they could keep it. When I didn't they thought they could keep the deposit.....wrong! When I told them I had evidence of their devious plans, they offered a refund, but have only given me the £61 returned by the owner and are keeping the 'owners commission', offering only an ex gratia credit for future bookings which I can't make because the owner is so mad that she has withdrawn the property. They have cut off the phones and refuse to refund in cash. Disgraceful company, the worst of the 8 companies I have dealt with during the Covid crisis. I have rebooked with the others, but these cowboys can go to hell for dirty dealing. I am still fighting for my legal rights and will take them to court if necessary