Sykes have repeatedly refused to refund for a holiday unable to go ahead due to COVID lockdown. Only offering rebooking, cancellation or credit vouchers when the law clearly states that 'frustrated' contracts are null and void and customers have the right to a FULL CASH refund. Sykes don't answer emails, have reduced their call centre operations so they are almost non-existent, break promises made repeatedly and are not communicating with customers except for demanding balances for holidays that they know full well under government regulations cannot go ahead. I have used Sykes before but NEVER again. Utterly disgusted with them.... as are over 4000 other customers - take a look for yourself @ Sykes Cottages Unhappy Customers on Facebook. A few customers will always kick off when things don't go their way, 4000+ though??? I don't think so. Disgraceful, unethical and unprofessional company.