I can only reiterate what most people have said regarding recent dealings with Sykes during the COVID19 lockdown:- they are one of the worst holiday agents in existence. They hide behind 'your contract is with the cottage owner' spiel and yet they have not followed consumer law and never give you the details of the cottage owner who you are supposed to have the contract with. They automatically try to remove money from your bank although the holiday cannot take place on the dates you booked. They send you automated emails with information which is contrary to government regulations. Where they have given some refunds they have refunded as a credit voucher or kept owners expenses or commission which has nothing to do with the customer. The hideous list of poor service goes on and on but you can see the type of complaints by visiting Sykes Cottages Unhappy customers on facebook. Over 4000 unhappy customers. The company which owns Sykes also has interests in Trustpilot...so make your own mind up about fake positive feedback which has usually been invited by Sykes. Absolutely appalling ..I will never ever use them again and this is the same for over 60+ friends and family I have spoken to. Many complaints have been made to bodies such as The CMA, watchdog, Trading Standards, Newspapers and local MPs. How do they sleep at night when there are people who have lost jobs, family members and substantial amounts of money yet Sykes have show a total disregard to many of them. There is a growing amount of evidence that cottage owners are deserting them and disgusted with their behaviour.