I was meant to travel on the 8th May to The Willows in Pembrokeshire. On the 7th May I rang asking if I was still going as they hadn't cancelled? Luke the only adviser they have with no senior management said " we are waiting for the announcement on Sunday 10th May". I said "but we are due to go tomorrow not the 10th". Luke, was adamant that I was to await until the 10th May. Long shot is, we paid £286 deposit. We are only getting £25 back from the owners with Sykes keeping the rest for their commission. Now, not only is this illegal but also fraud as we never had our holiday so the firm shouldn't keep our deposit. I would never ever book with these again. Please also bare in mind they also trade under a lot of other firms. Please do your home work before you get caught up these farcical companies. Fraudsters!