Profiteering of the very worst kind. It is difficult for me to put into words just how disappointed I have been with this company (Sykes Holiday Cottages) not once have they answered the telephone despite me calling on over 17 occasions and waiting up to one hour at times. We had a holiday cottage booked in Wales which we were not allowed to visit under the governments rules and I was also required to shield for 12 weeks due to a medical condition as instructed by my doctor. Both these regulations made it impossible for us to have our holiday. Despite these issues Sykes cottages took £265 from our bank and refused us a refund. We have only received standard generic emails and the company has refused to enter into any meaningful dialogue with us at all. These are difficult times and most companies seem to be playing fair, this company is however profiteering from the situation. I have contacted the ombudsman.