AWFUL AWFUL AWFUL AWFUL Very poor customer service. Originally booked with Sykes for an Easter break, unable to go due to travel restrictions. From 18th March it took me 32 Emails to get a response regarding a refund or rebooking. During this time Sykes turned off their phones and made it impossible for customers to get in touch. It has taken over two months of fighting to get even a partial refund and even now Sykes deem it acceptable to keep nearly 30% of my money for a service they have been unable to provide and are refusing to give the FULL CASH refund of which they are legally obliged. Think very carefully before you book with Sykes. Do you really want to give your hard earned money to a company who try to profiteer during a global pandemic and make it almost impossible to contact their "customer service department"