I said previously we would never use Sykes again after the sickening way they have treated everyone through this. Finally got an email last night where they're refunding about 68% of the money and giving the rest (their markup!) as a store credit. It's been 2 months to this space, and I'm too tired to argue any more, so we'll be giving all our friends their money back and using the credit for a mini break, but after that there is no way I'm using this terrible company again. I seriously hope they go out of business as a result of this and those responsible never work in the holiday business again.