Booked two holiday let’s in December 2019 on the low deposit scheme. Balance to be paid 18/4 and 25/4. However my 86 year old father received the letter from his GP informing him that due to his medical issues he should shield for 12 weeks this would nit end until after we were due to return home. My father was going to stay at the Blind Veterans Centre in Llandudno (Wales) so my husband and I could go away. When Corona came the centre closed and dad was unable to visit so even if he wasn’t shielding his respite accommodation was no longer open. I contacted Sykes and was informed that I wasn’t able to cancel but that I could move my holiday to next year. I checked the two holiday let’s the first had increased in price from £876 to £1156 and the second property wasn’t available on line to book. Sykes do not allow you to choose different accommodation. As a family we decided to cancel rather than spend £1450 ( outstanding balance) for a holiday we couldn’t take, Sykes said I had booked on a low deposit scheme and was there for Liable to pay the difference between the actual deposit and the £40 I paid. As a family we decided to cancel and I did this via the Sykes website, within 6 minutes they had taken £522 from my bank account as the remaining deposit. I should have been in holiday from Saturday 30th May and we still aren’t able to travel to holiday homes. Wales is still not open to visitors and my father is still shielding and I am £562 down on a holiday I have nit been able to take.