I am struggling to give this company even 1 star. Very poor service in light of difficult times (due to corona virus). As a returning customer I was shocked to see that in unprecedented times this was a company prepared to take final payment without any security of a holiday or allowing us to change holiday dates to the following year. When I eventually manged to speak to someone they told me possible dates I wanted next year were available. However, it would mean an increase in holiday price and a £30 charge to change dates. The website would not allow me to manually change the holiday dates as I could only do that within 30 days of the original date. However, the final balance payment of almost £500 was due 6 weeks before the original date. This appeared to me grossly unfair. I did not even get a reference number which was compatible with the 'covid 19' email address system the company had put in place to try and contact someone, until a reminder came through about the final payment. I was so frustrated and upset that I cancelled in the end. I was chasing for responses. I am aware how pushed companies are during this difficult time. However, when seeking assistance with another separate matter the company in question were apologetic that their customer service hours had been reduced to 7am - 10pm 7 days a week. In comparison Sykes Cottages customer helplines were running 10am till 4pm 5 days a week.... Mmmmm customer care at the forefront? I think not.