Due to Sykes terrible communication systems, I was left with no choice but to cancel the holiday I had booked for June this year, losing the deposit charge. The option offered on the website to change the dates was not available as the cottage I had booked will not be available next year. Despite many attempts to contact Sykes by both phone and email, and despite a message from them indicating that they would contact me to discuss my options, no contact could be made, so, when the full payment was due, I had no alternative but to cancel the booking, forfeiting my deposit. Since then I have heard nothing, I wrote a letter of complaint to the CEO and have had no response. I have been a regular customer for many years and I am disgusted by the fact that they totally ignore their customers, they have not offered refunds, and do not respond to any communications. I feel I have been very badly treated by this company, and had no alternative but to waste my money at such a difficult time . Lyn Dowsett