As per hundreds of others, our holiday was cancelled due to covid. We undersood this no problem. But to be completely ignored time after time by email is totally wrong. An automated voice message saying no calls will b answered due to massive backlog also made things worse. The only reply was a very blunt one telling me that I had to rebook for next year. I explained by email we cant book for next year as my friend who was due to travel with us next week has a debilitating condition and cannot plan ahead . Their reply? Take someone else with you.... I, like many more, want our money back. Very very upsetting stressful and unkind