Wouldn't actually give any star!! I've lost £300 deposit. Supposed to be in Wales this Friday 12th June. Obviously we cant go. When the time came a few weeks ago to pay full amount felt I had no choice but to cancel. Didn't want to have to fight to get £1000 back off them weeks later. With a good possibility of not getting any back at all. Customer services useless, when you can get through to them! On average waited on line 30 mins. I'm a keyworker, so is my son we were really looking forward, as a family, to this week away especially as we've been so busy at work. I feel Sykes have treated not only myself but hundreds of other people dreadfully. I will never book with this company again.