Do not do business with this shameful organisation Had the option been available my rating would have been zero stars. Relationships with service providers are either cemented or decimated by moments of truth when values and integrity are tested. The approach taken by Sykes in response to the onset of the Corona virus epidemic has been shameful. None of the parties to the booking arrangement was responsible for the fact that the Corona Virus necessitated the cancellation of the booking and rendered the contract for services null and void. And yet from the outset Sykes belligerently refused to provide a refund and sought to obviate its responsibilities in facilitating that solution. The complete absence of telephone support and non-response to emails only exacerbated the dreadful experience for customers impacted by the booking cancellations. I believe that the culture and integrity of organisations is set from the top. The fact that Graham Donoghue (CEO) chose to ignore correspondence sent to him by recorded delivery at both his home and work address, speaks volumes as to the arrogance and discourtesy which permeates the Sykes business. No doubt they will be dragged kicking and screaming by the Competition and Markets Authority to provide the reimbursements to which their customers have always been entitled, but all good faith with customers has long since been destroyed. My advice to all future potential customers of Sykes is to avoid dealing with this company at all costs.