Terrible company Did get one call from them to say I needed to pay the balance, they took it from my bank account!!!!! and the very next day sent an email saying my holiday couldn’t go ahead. I cannot have a refund but a credit but they have all of my money won’t refund me neither will their insurance company. Now going down the legal route. Holiday was for June. A word of advice don’t use them even their cottage owners are leaving them. Trustpilot of which they have a vested interest in are putting fake reviews (probably their own staff) to try and stop the ratings going down. STAY WELL AWAY