I actually let my house out to Sykes cottages, so from an owner point of view as apposed to a customer booking a holiday! I equally have find them impossible to work with and their T&Cs very misleading and complex with no support, guidance or helpfulness one bit, despite being told before I signed the contract that I would have a team working with me to guarantee maximum income for our property!! This wasn’t the case, they take huge commission and don’t allow you to advertise your property on any other sites eg Airbnb even though Sykes hadn’t given us any bookings and certainly no where near the amount promised!! I have mortgage to pay,bills,rates etc everything and no money from Sykes and they tie you in to the contract not allowing you to leave unless you get them six months notice! To which I did in October, despite this they still tried to wriggle out of processing our withdrawal from Sykes. Arguing and arguing, I had to threaten them with legal advice and sent them emails stating that I had ask to be removed from their site in October so eventually I got them to remove our property, to say I’m relieved is an understatement I’ve been waiting for over 6 mths for this day!! Never ever sign your property with this company they’re crooks and treat your own property like they own it, they dictate prices and tie you into one company...... themselves!! Break promises and deliver nothing, they’re awkward to work with, they don’t support you or encourage you as a new owner! Stay well clear........ Airbnb or Booking.com seem the best and most flexible company and you as a owner are in control of your own business! Re covid 19.......Sykes sent me emails asking us as a property owner to allow guests to cancel without any charges etc etc and of course we agreed under the circumstances it’s only fair, I cannot understand why they’re trying to hoodwink customers out of money, this is certainly not us as owners doing they’re taking this upon themselves to claw in money!! Diabolical!! Stay clear!!!