We booked a cottage in the Sottish Highlands for 1 week at a price of £650. The booking was for our Honeymoon. Due to the Covid 19 restrictions our wedding was cancelled. Please understand that I do realise that this Pandemic is not Sykes fault, but the way they handled the cancellation was based on pure greed. We asked to postpone the booking until the same week in 2021, as we had seen that Sykes were making it virtually impossible for customers to have a refund. The cost to transfer the booking to 2021 was nearly £100 extra......pure greed by Sykes and the property owners trying to rake back lost revenue. We decided to cancel and Sykes charged us £250 to do so.... In comparison, we had another cottage booked with a private owner for the week before, again in the Scottish Highlands, the owner had our deposit in our account within half an hour, with a most sincere apology for our situation. We've sent the cottage owner a bottle of malt for his total understanding. Sykes should take note of what real customer service is all about. I know who I'll be booking with in the future and it wont be greedy money grabbing Sykes. 1 star is flattering.