Disgusting customer service! Do not use this company to book your next trip!! Emailed Sykes over a month ago when COVID updates became apparent that our early June holiday wouldn’t be possible. Followed up with 3 other emails and several phone calls (most of which at least 30 mins of hold before anyone answers) I was trying to be understanding of the situation and asked for any alternative dates for the same price - was told this was my only option and no refunds were being offered as they had already paid the owner - why?! Paying the owners weeks before we were due to stay? Not your customers problem! Now after threatening a claim back request on my card was a refund ‘request’ offered. Told that they would need to request my money back from the owners then it could take 4 weeks to be returned to my account. Absolutely disgusting! Not even guaranteed to get my money back. How you can do this to your customers is beyond me - give us our money back!