I booked a cottage for July. I needed to cancel because my daughter who has MS needs to shield. I had thought about changing my booking until I read more on line reviews. So, because they were not taking phone calls, I couldn't email because as soon as I put my date of departure and booking reference I couldn't submit it, there is no on line chat so decided to contact their CEO buyt his inbox was closed, so I wrote a letter to HQ, no reply. Their game is to take your balance before you are allowed to change your booking. Then they have your money and you have to fight to get it back if ever. So I contacted my credit card company and put a block on them taking the balance on the due date. I've had 2 texts to ask my to put in my card numbers again as 'there is a problem'. Well ha ha, not likely. They blocked me from contacting them so I blocked them.