My daughter booked a property for 3, for herself and 2 daughters in Early 2020 for the end of July. We are also staying in the area so it is a family get together that we have had planned for months. Due to the pandemic, my eldest Granddaughter who has additional needs, can no longer go to her summer camp. My daughter has been trying to amend her booking to a larger property as a result, and of course, pay any additional costs plus any admin fee. There are lots of properties available for her dates. She e- mailed Sykes in early May, as she could not get through by phone but got no response, however they took the balance directly from her account. Several days have been spent trying to get through, and on Friday she eventually spoke to Sykes who essentially said, tough. They were only dealing with e mails in date order of bookings -and hadn’t responded though it was sent well before the balance was due. Unbelievable. Absolutely no customer care. She has a holiday fully paid for that she cannot use unless she leaves a child behind for the week. I appreciate it is her request to amend the booking, but Sykes really couldn’t care less. Promised call backs have not happened. Do not book with Sykes. EVER! No wonder their ratings are so abysmal and only 2% would recommend to a friend.