I'm writing concerning the treatment of my parents as holiday cottage owners who have been with them for years. Skyes have not once asked if they are still willing and able to accept guests it's just assumed they are. My parents have been asked to repay all the money they have received in deposits during lockdown which they gladly repaid and have since been unable to contact Sykes they just receive snotty emails every few days accusing them of not completing surveys and failing to respond, which on every occasion they have! They have also been threatened with having to pay back not only the total holiday cost but another £500 on top for each booking if they cancel themselves. My parents are both high risk and the stress is very upsetting to them. If you want to book a holiday don't use Sykes who are a multi million pound company and are treating guests and customers appaulingly. If you haven't paid for your holiday yet..my advice is don't!! Shame on you Sykes...you total shits!