Admittedly Covid has been a great problem to companies like Sykes but their appalling lack of customer is unacceptable. I’ve been trying since May to get answers to queries but they don’t answer emails and trying to get through on the phone is a joke. Once they have your cash they just don’t care. I had a balance to pay for a holiday I knew I would not be allowed to take and Sykes were extremely quick to request it! but questions on getting a refund we’re totally ignored. Worried I might lose my money I was obligated to rebook. Promoted as “a family firm” so glad they’re not my family!!! So, obviously, never again. (I ignored their online quality survey 😂😂😂😂)