I appreciate the current problems due to COVID, but this review is based on being told incorrect information; that I would receive call backs 3 separate times by different people over different days and only one contacting me (but not being able to fully help); being told I couldn’t get a refund until the property owner had refunded them (they advised my contract is with the property owner and not Sykes, in which case I might has well not used them), and all due to their advertising a property that was not available and allowing me to book and pay. I have spent over 5 hours in total this week waiting on calls, being cut off with no explanation and received no responses to my emails. Having been told verbally on more than one occasion that I am due a refund and all it now needed was someone to hit the button, I am still waiting and my booking is still showing as open, paid for and everything set as if I’m going there. If it hadn’t been for the property owner contacting me directly after the booking I would be non the wiser there was a problem (even though she has also contacted them). I’ve also realised that they’re preventing reviews on their own website as I’d posted the above but got a message saying that at this time the review may be delayed but it has not been posted.