Please be careful when booking with this company. Having found and paid £1700 for a cottage, they have double booked it (as we discovered from speaking to the cottage owner - they were unable to provide an explanation for the lack of confirmed booking on the account) and now say they cannot locate the payment made. They won’t allow us to make an official complaint as there is no booking reference and they will not give any answers as to when or if they will refund the money despite having sight of a bank statement proving that the money was taken by the company. Numerous phone calls and emails have gone unanswered. This is a new booking made at the start of July not pre-COVID. I would avoid at all costs.