I booked and paid in full for a little cottage for 3 nights for later this month, got email to confirm and then next day got email that they has cancelled it at owners request and guess what, owner had doubled the cost of the holiday, doubled it!! Is it the owner or is it Sykes. I have held on phone for over an hour and after speaking to someone she was supposed to call back but didn't. I have held on again today for another hour to no avail. Even the refund will not be immediate so I have no funds to treat myself to a few days break. No one has answered my emails or 2 calls to see why this has happened, its breaking the contract. DO NOT TRUST THIS SITE, SYKES OBVIOUSLY DO NOT CARE ABOUT THEIR CUSTOMERS VERY DISAPPOINTED