If I could give zero stars for this company I would. Booked a holiday cottage, final payment was taken, the next day for an email off sykes cottages saying to contact the owner to arrange key collect for when we go, so I contacted the owner of the cottage to find out that they are not renting out the cottage this year that I must contact sykes cottage. 1hr 30minutes later I final get off hold to be told they know nothing of this and if it is the case we will be refunded in 3-5 days.. fast forward two weeks we are still waiting on a refund and any communications from sykes, emails ignored and hrs waiting to be answered on phone. Will never use this company again.