The feedback I am reading is truly heartbreaking during these already tough times. I am a cottage owner and I have tried to get them to take my cottage off their website for months I don't want anything to do with them They ignore everything I email to them too. They want cottage owners to use the 'owner portal' so you automatically agree to their illegal terms. I really don't know how they are allowed to continue to trade They have been brought up as fraudsters on radio 4 and bbc and watchdog and trading standards are looking into them If as a guest you can find out which merchant provider they have used to take your money ie who they use to take card payments then let them know they are trading illegally No credit card Company should be taking card payments on their behalf The merchant provider are jointly and severally liable under the CCA 75 agreement act Please everyone make a complaint on the website.. Action Fraud... against Sykes and the card provider You will get a crime number Also list your complaint on Martin Lewis website 'Resolver' for Sykes and their merchant provider too Share who this merchant provider is so we all can complain..By the merchant provider allowing them to take payments they are facilitating further fraud, illegal trading and misery The more of us speak up the sooner they must be closed down..!They are in no doubt trading illegally and fraudulently both on behalf of guests and cottage owners..